The decision has been taken in the Board meeting held here with Chairman Syed Tahir Shahbaz in chair which was also attended by the CDA Board members. Under the decision, the Capital Allowance worth Rs 1,000 will be paid to all of the CDA employees in pursuance of the Prime Minister’s directive. The CDA Board has also decided to revitalize its mechanism to redress citizens’ complaints by restoring its call center set up some few years ago costing millions of rupees.
The Board directed the Member concerned to formulate terms of reference within a week and table those before the Board. Addressing the meeting, chairman said the objective is to strengthen the upgrade CDA’s Customer Contact Centre (CCC) to facilitate citizens by ensuring resolution of their problems of various kinds.
The CDA had established CCC to in collaboration with Information Technology Ministry’s Electronic Government Directorate to help people report complaints about civic problems. An Universal Access Number (UAN) 111-000-232 and official website of the authority were also available for registration of complaints, however, it could not work long owing to lack of interest by the authorities concerned.
The Board also decided to centralize the revenue collection by all directorates as previously several pay drafts and pay orders used to dump in the files without being cashed causing loss of millions to the civic agency. As per decision, all receipts would go to the Finance Division that would streamline the process to avoid loss to the CDA.—APPSource: http://pakobserver.net/detailnews.asp?id=189875